Privacy Policy

(Perspective Nouvelle)

1. Data Controller

The personal data collected on the Perspective Nouvelle website is processed by:

Steven De Jong
40 chemin de la Colle
13490 Jouques - France
Email: contact@perspectivenouvelle.fr

2. Data Collected

Depending on how the website is used, the following data may be collected:

a) Data provided voluntarily

Email address
Last name or first name, if provided
Messages sent via forms or through the chatbot

b) Data related to the use of the chatbot

Content of exchanges and conversations
Technical identifiers required for the service to operate

Conversations are encrypted and are used only for the operation of the service and the improvement of the user experience. To ensure the chatbot can operate, exchanges are transmitted securely to a technical processor (OpenAI), which processes the data only to generate responses. This processor retains the data only temporarily, for a maximum of 30 days, and does not use it to train its models.

c) Payment data

Payments for credits, gift cards and services are processed by Stripe.
No banking data, such as card numbers or security codes, is stored on the website or on its servers.

d) Technical and security data

Technical data, including IP addresses, may be collected temporarily for the following purposes:

security
abuse prevention
website protection

3. Purposes of Processing

The data is used only to:

provide the services offered, including the chatbot, support services and credits
respond to requests sent through the website
ensure the security and proper functioning of the website
comply with legal obligations

No data is used for advertising purposes or sold to third parties.

4. Retention Period

Chatbot conversations

Exchanges made through the chatbot are retained in order to allow the user to access their conversation history and to ensure continuity of service.

Active conversations are retained for as long as they are used by the user.
The user may delete a conversation at any time. This deletion is final and the conversation can no longer be recovered.
An inactive conversation is automatically deleted after 365 days.
Deleted data is retained on our servers for a maximum period of 180 days for legal compliance purposes, then permanently erased.
If a conversation remains inactive for more than 30 days, the conversational context hosted by our technical processor (OpenAI) automatically expires. The conversation remains accessible, but the chatbot may lose some of the accuracy linked to previous exchanges.

This data is used only for the operation of the service and is never used for commercial or advertising purposes.

Data from forms

Retained for the time required to process the request

Security data, including logs and IP addresses

Retained for a maximum period of 90 days

Billing data

Retained in accordance with applicable legal obligations

5. Users’ Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

right of access
right to rectification
right to erasure
right to restriction of processing
right to object

You may exercise these rights by writing to:
contact@perspectivenouvelle.fr

6. Cookies

The website uses only:

technical cookies necessary for its operation

No audience measurement or advertising cookies are used.

7. Hosting and Security

The data is hosted on servers located in Europe, in particular by Infomaniak. The processing of chatbot exchanges relies on a technical processor (OpenAI), through which data is transmitted securely and retained only temporarily, in accordance with its Data Processing Addendum (DPA).

Appropriate technical and organizational measures are implemented to ensure data security:

restricted access
encryption
security and monitoring tools

8. Service Limitations

The services offered on Perspective Nouvelle do not constitute a medical act, therapy, or legal or financial advice.
No automated decision-making producing legal effects is carried out on the basis of the data processed.

9. Changes to This Policy

This Privacy Policy may be amended at any time in order to remain compliant with legal or technical developments.
The version in force is the one published on the website.